Refund Policy
We are confident that you will love the product you have chosen. In the rare case that you are not completely satisfied, you have the option to initiate a return within 10 days of receiving your order. The return process is straightforward – simply contact us , and our team will assist you promptly.
Refund Details:
Your refund will be equal to the product price, minus return shipping costs. Additionally, any expenses related to shipping, packaging, merchant fees, and handling that were incurred at the time of purchase will also be deducted.
If your item arrives damaged or defective, rest assured that we are committed to a quick resolution, including arranging a replacement. Please note that it is essential to report any damages or defects immediately upon delivery. Our delivery team will inspect the item at the time of delivery and provide images as proof of any damage or defects.
Refund Time Frame:
Credits will be issued within 7 working days after we receive and inspect the returned item and your completed refund form. You will receive an email notification once your credit has been processed.
Return Eligibility:
To be eligible for a refund, items must be in new condition and in their original packaging. Our refund manager will inspect the product before processing refunds, so please avoid assembling or modifying the product in any way.
Disclaimers:
Our product images are taken under specific lighting conditions and edited for clarity. Minor variations in color and design may occur due to lighting and editing effects, but these should not be considered defects.
Many of our furniture products are handcrafted and finished using traditional techniques.
Minor discrepancies in color, size, and design are inherent characteristics of handcrafted
items and should not be considered as defects
Jurisdiction
All matters related to returns and refunds are subject to Delhi Jurisdiction.
Cancellation Policy
You have the option to cancel your order within 24 hours of purchase, with a 5% cancellation fee applicable. Refund requests must be submitted within 24 hours of the payment. For example, if the payment is made on April 24, 2024, at 9:00 AM, the refund can be requested until April 25, 2024, at 9:00 AM. Refunds requested after this time will not be granted.
Non-Returnable Items:
The following items, please note, cannot be returned
Clearance Items (including those on sale, discount, or under promotional offers) Personalized or Customized Items (products made or altered to match your specific requirements) Non-Returnable Items (clearly indicated on the sale page before placing your order)
Used Items
